Returns Policy

Retrolife Returns Policy

Updated: August 24, 2023

Thank you for purchasing a Retrolife product! We take your satisfaction and shopping experience very seriously. If you have any problems or dissatisfaction with the products you purchased, we will try our best to meet your needs.

1. Return Conditions

1.1 Return Time Limit

You have the right to apply for a return within 60 days of receiving the product. If it is more than 60 days, sorry, we will not be able to process your return request.

1.2 Product Condition

Returned products must be in their original condition, including original packaging, accessories and all accompanying documentation. Please ensure that the product is not damaged, scratched or otherwise damaged in any way, as this may affect your return eligibility.

2. Return Process

2.1 Apply for Return

Please apply for return through our customer service department, you can contact us in the following ways:

• Tel: +86 188 1678 6055

• Email: support@retrolifeplayer.de

• Live Chat: Facebook Messenger

2.2 Review Return Requests

Our customer service team will review your request within 1 business days of requesting a return and contact you with details regarding your return.

2.3 Return Shipping

Once your return request has been approved, we will provide the exact steps and address for the return. Please note that shipping costs for returns are your responsibility, unless the product has a manufacturing defect.

3. Refund Policy

3.1 Refund Method

Once we have received and inspected the returned product, we will issue a refund to your original method of payment.

3.2 Refund Processing Time

Refund processing is usually completed within 7 working days after we receive the returned product, and the specific processing time may vary depending on the payment method and bank.

Refund time: the refund amount will usually be refunded to your account within 7-10 working days after approval by "Retrolife" and the bank.

Please feel free to contact our after-sales team for support if you haven't received your refund or would like to know about the progress of your refund.

4. Non-return Policy

The following conditions are not eligible for the return policy:

• Damage caused by self-assembly or disassembly of the product.

• The product does not meet the condition requirements stated in the return policy.

• Special order products unless there is a manufacturing defect.

5. Contact Us

If you have any questions or need assistance regarding our return policy, please do not hesitate to contact our customer service team. We will serve you wholeheartedly to ensure your shopping experience is pleasant.

Customer Service Phone: +86 188 1678 6055

Customer Service Email: support@retrolifeplayer.de

Live Chat: Facebook Messenger